Customer Satisfaction Is Our Number One Priority
At Scottish Kilt, our number one priority is satisfying our customers. We strive to make and sell kilts that are a pleasure to wear and that stand the test of time. If our customers aren’t happy, we’re not happy either. That’s why we take feedback seriously.
On our Website, We publish unbiased, real reviews from our customers, so that people who visit our store can see for themselves what kind of products we sell and what type of service we provide. We value every review highly. Positive ones, of course, make us feel good, but the occasional negative review is equally appreciated. After all, we can’t continue to improve if we don’t know what’s wrong.
As you can see from a quick glance, an overwhelming number of our reviews are positive. Overall, we average 4.5 stars out of five. Here are some of the types of things that our customers say about us:
– Quality of SCOTTISH KILT
Many of our customers praise the overall quality of our kilts. In particular, the high-quality material that we use to produce the kilts receives a lot of comments. We believe that the best kilts start with the best fabrics, so we love to hear that our customers are satisfied with what we use. The workmanship and stitching of the kilts are commented on frequently as well. Because our kilts are hand-sewn, they tend to have stronger, more even stitching than others on the market.
Customers overwhelmingly love the speed of our shipping. Other made-to-measure kilt sites can take months to deliver a custom kilt. Because we have a team of 10 tailors ready to fulfill orders, we are usually able to ship kilts made to the exact specifications of our customers in just 2 to 3 weeks.
Reviewers comment time and time again about how low our prices are compared to other sites that sell made-to-measure kilts and Scottish accessories.
We have developed great relationships with our suppliers to keep our costs to a minimum, so we are able to offer kilts at exceptionally low prices without compromising quality.
– Customer Service
Not to brag, but customers frequently comment on how kind and professional our customer service team is. That’s one of our favorite types of comments to read. Whether a customer has a quick question, needs a lot of help selecting a kilt or has a problem or concern about an order, we love getting a chance to help.
Our goal is always to provide the same type of service you’d expect to get face-to-face at a high-end specialty shop while still providing our customers with the convenience of online shopping. We chat with customers live via our online chat and by phone and email.
Have you shopped at Scottish Kilt before? We’d love for you to write a review and leave it on our site to help others learn more about us. We also offer $100 discount coupons for people who post video reviews wearing their kilts!
Read about our promotion rewards on our website.