Contact us before sending anything back

Every return and exchange must be authorized first. Email support@scottishkiltshop.com or call +1 (959) 999-1177 within 30 days of receiving your order, and we'll confirm the right return address and process for your case. Parcels sent back without prior authorization cannot be accepted for refund or exchange.

Before a refund is issued, please allow us the opportunity to adjust, repair, or replace any faulty or incorrect item — most sizing issues are fixed faster than a full return.

What can be exchanged or returned

• Wrong size or colour made by us — happily exchanged. The fastest route: order the replacement now, return the unsuitable item for a refund once authorized.
• Faulty or incorrect items — repaired, replaced, or refunded, with return shipping on us when the error is ours.
• Standard items in unworn condition — returnable within 30 days with tags, labels, and bags intact.

How to start a return

1. Email support@scottishkiltshop.com with your order number, the reason for return, and — if the item seems faulty — a short description and photos of the issue.
2. Wait for authorization and the confirmed return address before shipping anything.
3. Pack items unworn and odour-free, with all bags, tags, and labels attached and untorn, folded neatly in secure, protective wrapping.
4. Once your return arrives, we process the exchange or refund. Depending on transit time and whether a customized replacement is being made, allow from a few days up to two weeks.

Return addresses

Use the address we confirm in your authorization. Our standard return points: