Your Guide to Hassle-Free Shipping & Delivery
At Scottish Kilt Shop, we are dedicated to providing a seamless shopping experience, from placing your order to receiving it. We ship globally, making sure our premium kilts, accessories, and tartan fabrics reach customers worldwide. We collaborate with trusted delivery partners like DHL and FedEx to offer timely and secure shipping.
Delivery Costs and Timing
All our delivery costs are calculated based on the total weight of your order, including both the products and the packaging. We do not charge handling fees, and no tax is added to your order.
- Standard Delivery: We aim to deliver your order within 10-15 working days.
- Tartans: For some tartans woven to order, the weaving process takes approximately 4-5 weeks.
- Shipping Locations: Delivery times may vary based on your location, and some regions may experience longer shipping periods.
Please note: We are unable to deliver to P.O. Boxes due to shipping restrictions.
Free Shipping on Orders Over $300
We offer free worldwide shipping for orders over $300. This is automatically applied during checkout, ensuring that you can shop with confidence and enjoy savings on your order.
Shipping Partners and Tracking
Once your order is dispatched, you'll receive an email with tracking details. Our systems are fully integrated with DHL and FedEx, allowing both you and us to track your parcel’s journey every step of the way from dispatch to delivery.
Returns & Refunds
At Scottish Kilt Shop, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a 30-day return policy on most items.Return Eligibility:
- Returns: Most items are eligible for return within 30 days of delivery. Custom-made or engraved items are non-returnable unless there is a manufacturer’s fault.
- Exchanges: If you'd like to exchange an item, simply place a new order and return the original item after approval.
Note: Returns must be sent back at your own cost and risk.
Refund Process and Cancellations
- Refunds: Refund requests must be made within 2-3 days of placing the order if you wish to cancel. Once the order is dispatched, we are unable to process cancellations or refunds.
- Defective Items: Only defective or damaged items will be eligible for exchange.
For full details on returns and exchanges, please visit our Return & Refund Policy.
Contact Information for Returns
If you wish to return or exchange an item, please contact us at:
- Email: support@scottishkiltshop.com
- Phone: +1 (959) 999-1177 (US) or +44 7426 535473 (UK)