Shipments Policy
All our delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
No handling charges and no tax for all items.
We aim to deliver your order within 10-15 working days.
You have the flexibility to cancel your order or submit a refund request within 2 to 3 days of placing your order.
Canadian customers may be required to pay parcel handling taxes or duties as per government regulations.
Custom Weave tartans are woven to order, the tartan weaving process taking approximately 4-5 weeks.
Delivery time may vary according to your location.
All returns must be sent back to us at our contact address at your own cost and risk.
Only defected items will be entertained for exchange.
Once your order has been dispatched, we are unable to process cancellations or refunds.
The contents of your order and your delivery postcode will determine which delivery services you will be offered.
Please note that we are unable to deliver to po boxes on any of our delivery services.
Terms and Conditions Apply.
Who do we use to deliver your order?
Our back office systems are fully integrated with DHL and FEDEX which means that the second your parcel is dispatched you will be sent an email containing your tracking details. this allows both you and us to track your parcel's every move from our door to yours!
