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    Scottish Kilt Loyalty Rewards FAQs

    How does the Scottish Kilt Rewards work?

    You earn points every time you shop with Scottish Kilt Every 5 points you earn is equivalent to $1 USD savings on your next purchase. You can also earn points in many different ways, from signing up for an account to recommending friends or sharing on social media. We'll even give you points on your Birthday! From time to time we will also run promotions where you can earn extra points!

    I already made an account on your website, do I need to make another?

    If you already have an account with our website, you are automatically enrolled.

    How do I redeem my points?

    Check out this video to see how points can be redeemed.

    Do my points expire?

    Yes Ducat Coin will expire after two year after you've earned them.

    Do Royalty Tiers expire?

    Nope! Royalty tiers are based on lifetime spend and do not expire. Once you're a Royalty you will always be recognized as one.

    How do I check my points balance?

    Simply log into your account.

    Can I use my points during a sale?

    Normally you can use your points during our sales and events. But during some deeply discounted items or special promotions, we may prohibit the use of coupon codes and points (Black Friday and Preorders events for example).

    Can I use a coupon code and my points at the same time?

    Sorry, you can only redeem points OR use a coupon code, not both. Unfortunately, this is a limitation of our checkout functionality.

    What happens when I return a product?

    When you return a product to us and we give you a refund, we will also deduct the same amount of points earned during that initial transaction.

    Can I apply my points towards shipping or taxes?

    You cannot redeem your points for shipping or taxes. Occasionally we will offer free shipping as a perk through the program or it be a redeemable option.

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    Size Guide

    it’s very important to know how to measure your Kilt size before buying a Kilt, Fortunately it’s super easy to do, and we only need four measurements. You’ll need a tailor’s measuring tape, which you can get at any sewing or craft store if you don’t already have one. Don’t use a metal tape measure! You also want a Trusty Assistant to help.

    Also, and this is super important, do not use your pants measurements! They are lying to you about your waist size and can not be trusted. 

    I wear a 34 in Levis but my kilts range from 36-39 inches, depending on where I wear it. If you send us your jeans waist size your kilt won’t fit and you’ll be a sad panda. 

    Okay, here we go! Please check the video



    1. Waist

    Blue Line Decide where you’d like to wear your kilt. You can wear it up at your natural waist, which is a wee bit above your belly button, and higher than guys tend to wear their pants nowadays. You can also wear your kilt lower, closer to the hips like your jeans or shorts. It’s up to you and what you find most comfortable. Having said that, if you’re a Gentleman of Substance I generally suggest wearing your kilt higher up. It’s much more flattering than having the waistband under your stomach, and the front of the kilt will hang nicely.

    Alrighty then! Take your measuring tape and run it around yourself where you want the top of your kilt to sit. Do pull it just slightly snug. Not tight, just snug. Stand straight and let things fall where they may. No sucking in or pushing out of the gut.

    2. Hip – Red Line

    Measure loosely around the widest part of your backside. How do you know where the widest part is? Stand with your back to a wall and slowly back up. The bit that touches the wall first is where you want your Trusty Assistant to measure.

    3.  Distance between waist and Hip

    Run the tape from where you measured your waist to where you measured your hip. The pleats will be sewn down along the fell, which is part of what gives a kilt it’s unique swish and swing when you move.

    4. Kilt Length – Green Line

    A kilt is worn roughly at the knee. If you like a very traditional look then you’ll want to have your kilt at the top of your knee. If you’re not one for rules and like your kilt to ride low on your hips then you might like to have it at the bottom of your knee. In the photos above, my kilt is right about mid-knee because that’s how I roll. Okay, stand nice and straight and have your Trusty Assistant measure down your side from where you took your waist measurement to the spot on your knee where you want the hem of your kilt to fall. Done and done.

    Remember, these measurements are important and need to be accurate. Measure twice, then measure a third time to be sure. If it feels like something isn’t right, or if you have any questions, please let me know.

    Regards
    Your Tailor at Scottish Kit Shop.

    Exchanges

    Received an item that doesn't fit or is not suitable? No problem, our exchanges and returns policies are designed to make that as easy as possible.

    We're happy to exchange most items if they are the wrong size or color, but unfortunately engraved or custom-made items cannot be exchanged or refunded unless a manufacturer's fault is found with them

    • The easiest and fastest way to process your exchange is to purchase the replacement items in a new order, then return the unsuitable items for a refund.
    • Alternatively, you can send them back to us for an exchange and we'll post out the replacements to you. You can process your exchange via our online exchange system.
    • Once we receive your returned items back, we'll get the replacements sent out
    • normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.


    Overseas

    To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.


    Combine Shipping

    If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.

    Returns

    If you would like to return an item for a refund, please send it back to us at the following address, including the following information:

    • Your order number
    • Why the item is being returned
    • If the item is faulty in any way

    Return Address:

     

    USA Customers

    UK & European Customers

    Scottish Kilt
    12538 Basque Pl,
    Woodbridge, VA,22192
    USA
    Phone # (800) 999-0100

    Scottish Kilt 
    5 Beaumont street 
    Merseyside, Liverpool, L8 0UX
    United Kingdom
    Phone: 44-7426-535473

    Note:

    • We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
    • Buyers must return goods within 30 days of receiving the order (this is extended to 30 days after Christmas when purchasing Christmas gifts).
    • It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition.
    • Please ensure that all bags/tags/labels untorn and still attached.
    • To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded as neatly as possible and sent in secure, protective wrapping.
    • We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favor.
    • Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.

    Thanks for contacting us. We'll get back to you as soon as possible.

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